Politicians welcome Broadband public event

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MP and AM Jonathan Edwards and Adam Price have welcomed an initiative by Openreach to host a public surgery for local residents to directly discuss their broadband options.

The event, which will take place on Friday 18th August at Carmarthen Library between 1:30pm and 4:00pm, will give residents the opportunity to meet representatives of Openreach.

Openreach have told the Plaid Cymru representatives that it "wants to help people understand their broadband options: they may not see an estimated availability date on an on-line checker for example or they may have been told they're out of scope of Superfast Cymru and want to understand their options."

Residents who wish to meet with Openreach representatives are asked to send an email to openreachcymru@grayling.com noting their name, address, phone number and the nature of their enquiry.

Depending on demand, Openreach may offer a dedicated time slot to those who have contacted them.

MP Jonathan Edwards said the event "could help illustrate to Openreach the enormous challenges which exist in properly connecting Carmarthenshire, and can emphasise the significant frustrations residents have with the poor speed and quality of their connection."

"Looking at this positively, though, this is a way in which residents can receive accurate information about their connectivity options. This is a welcome step and I suspect the demand could lead to further events of this nature", Mr Edwards added.

Assembly Member Adam Price also welcomed the event and urged residents to sign up and attend. He said:

"There's undoubtedly been a steady increase in the number of broadband and connectivity related complaints these past few months. I have made representations to BT and Openreach on a weekly basis for some time.

"I am therefore delighted that Openreach has decided to host this event in Carmarthen. It will enable residents to put their concerns directly to Openreach and receive precise information about their lines. I would urge all those with an interest to confirm their place at the event."

ENDS
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Residents who wish to meet with Openreach representatives are asked to send an email to openreachcymru@grayling.com noting their name, address, phone number and the nature of their enquiry.


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